2026 Shipping Fees
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Free Shipping on orders $200 and over.
- For Orders Under $200:
Shipping charges are based on your location.
See the Shipping Calculator in your cart for options and prices.
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Shipping Options include:
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Canada Post – Signature Required
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Canada Post – No Signature
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Purolator – Signature Required
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Purolator – No Signature
Important Note:
If your address is a PO Box, community mailbox, or FlexDelivery address, your package will ship via Canada Post only, as these delivery points are Canada Post property and not accessible by Purolator.
If You’re Shipping to a House:
By default, all parcels are shipped with a signature required. If no one is home at the time of delivery, the courier will attempt delivery again the next day. If that fails, your parcel will be held at the nearest depot for pick-up.
You may request No Signature shipping at checkout for convenience. However, we treat any tracking marked “Delivered” as final proof of delivery, even if the package is not personally received.
No refunds will be provided for missing packages under this option.
For increased security (especially in areas prone to package theft), we recommend:
If You’re Shipping to an Apartment or Condo:
Orders are shipped signature required by default. We strongly recommend having a concierge sign for your package. If no concierge is available, please provide your buzzer code. If delivery is unsuccessful, your parcel will be taken to the nearest depot for pick-up.
You may also request Hold for Pick-Up at the nearest shipping office for added convenience.
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If You’re Shipping to a PO Box, Community Mailbox, or Flex Address:
These locations are only accessible by Canada Post, so your parcel will be shipped through them by default. Purolator is not available for these delivery types.
Tracking Number
Once your order is packed, we’ll send you a tracking number by email. If you don’t see it in your inbox, please check your spam or junk folder.
You can also find your tracking number by logging into your account and going to My Account > Orders.
Since packages are typically dropped off later in the day, please allow until 8 PM EST (5 PM PST) for your tracking information to update. If there’s still no activity after that time, feel free to contact Customer Service for assistance.
Shipping Locations
We ship anywhere within Canada to addresses serviced by Canada Post or Purolator.
We do not offer international shipping.
Shipping Cut-Off Time
Orders with payments time-stamped before 12:00 PM Pacific Time (weekdays) qualify for same-day shipping, unless delayed by order modifications or other fulfillment issues. Orders paid after the cut-off will ship the following business day.
Parcel Did Not Arrive
Resolution depends on your tracking status and the shipping method used (signature required or not).
No Update / Marked Undeliverable:
If Canada Post or Purolator confirms that your package is undeliverable, we will either reship your order (if stock is available, shipping fee is paid) or issue a refund via store credit less shipping fee.
Marked as Delivered, But Not Received:
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Signature-Required Shipments:
If the tracking shows “Delivered” but there is no signature, we will either reship your order or provide store credit, depending on availability.
If a signature is present, it is treated as proof of delivery — whether or not the package was personally received. No refund will be issued.
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No-Signature Shipments:
For orders shipped without signature, a “Delivered” status in your tracking is considered final. No refunds are provided for missing packages marked as delivered.
Reshipment of Returned or Delayed Parcels
Returned Parcels
If a parcel is returned to us due to an incorrect address or failure to collect, reshipment must be requested and will incur additional shipping fees (see Shipping Fees section).
If you choose not to reship, a refund, store credit, or reward points will be issued for the value of your order minus the shipping cost, regardless of whether you originally paid for shipping.
Delayed Parcels Due to Prolonged Disruption
In cases of extended delivery delays caused by external disruptions, reshipment eligibility will be evaluated on a case-by-case basis.
Refund Policies
To allow us to address any issues efficiently, we ask that you film the entire unboxing of your package — from the moment the outer packaging is opened to the clear display of all contents. Be sure to show item names, sizes, and flavours so we can confirm any discrepancies. Although we take great care to pack orders accurately, occasional errors may still happen. Please note that we are unable to investigate or resolve any claims without this unboxing footage.
Broken, Faulty, or Wrong Item Received
If you receive a product that is damaged, defective, or incorrect, please contact us within seven days of delivery and include a video clearly demonstrating the issue. The video must also show your order number (for example, on a handwritten note placed beside the item). Do not continue using the product, as we may require it to be returned for inspection. We cannot offer credit or replacements for items that were taken apart or damaged through tampering. Depending on the situation, we may offer store credit, reward points, or a replacement shipment — our goal is to make things right.
For items that arrive with a broken seal or are non-functional upon delivery (commonly referred to as “dead on arrival” or DOA), you must notify us within 48 hours of receiving your package. Please be sure to document the issue with a video for our team to review.
Change of Mind
If you received the correct item as ordered but have simply changed your mind, we’re sorry — we do not accept returns on unwanted products. All sales are final once the correct item has been delivered.
Item Not Received
If any item is missing from your order, you must submit a full unboxing video within 48 hours of receiving your package. The video must capture the entire process — from opening the outer packaging to removing and reviewing each item — clearly showing what was received. This footage serves as proof the product was not included. Without it, we are unable to offer a resolution.
While we do our best to ensure accuracy when packing orders, occasional errors can occur. If something is missing, we’ll either send a replacement (if the item is still in stock) or issue store credit for the value of the missing item.
If you received an incorrect product (i.e., you ordered one item but received another), please take a video or photo showing the product along with your order number — a handwritten note next to the item works well. Contact us within seven days of delivery, and we’ll review the issue. Depending on availability and the situation, we’ll offer store credit, reward points, or a reshipment. Our goal is to make things right.
Product Not to Individual Taste
We do not offer refunds or store credit for concerns related to subjective factors such as taste, color, aroma, or potency, as these vary from person to person based on individual preferences and tolerance. Unless a product is confirmed to be defective, all sales are considered final.
Health Benefit Expectations
We do not provide medical advice or make any claims regarding the effectiveness of our products. Individual results may vary based on personal tolerance and other factors. Our products are not intended to diagnose, treat, cure, or prevent any medical conditions. The information on our website is for general knowledge only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. It may not include all possible uses, directions, precautions, or potential effects. Unless a product is found to be defective, all sales are final.
Order Not Received
Resolution depends on your tracking status and the shipping method used (signature required vs. no signature).
No Tracking Update / Marked Undeliverable:
If the carrier confirms that your package is undeliverable, we will either reship your order (if the items are in stock) or issue a refund in the form of store credit.
Marked as Delivered but Not Received:
Signature-Required Deliveries:
If your tracking shows “Delivered” but there is no accompanying signature, we will offer a reshipment or store credit refund if inventory permits. However, if a signature is present, we treat it as valid proof of delivery — regardless of whether the package was personally received. In such cases, no refund or reshipment will be provided.
No-Signature Deliveries:
For packages that do not require a signature, a “Delivered” status on your tracking information is considered proof of receipt. No refunds or replacements will be issued for these cases.
Promo & Sale Disclaimer
All sales, discounts, and promotional offers are available for a limited time and only while supplies last. Promotional pricing is valid only during the advertised period and cannot be applied retroactively to past purchases or extended beyond the sale window.
Discount codes must be entered at checkout and cannot be added after an order is placed. Unless otherwise stated, promotional offers cannot be combined with other discounts, coupons, or loyalty rewards.
We reserve the right to modify or cancel any promotion at any time without prior notice. All promotional items are final sale and are not eligible for return, refund, or exchange unless the product is defective.
All promotional offers apply only to items currently in stock; rain checks will not be issued. Discounts cannot be applied to past purchases or to future orders placed after the promotion has ended.
Promotional offers hold no cash value. If a portion of a qualifying purchase is refunded, the promotional discount will be voided or deducted proportionally. Additional restrictions, such as per-customer limits, may also apply.
We reserve the right to modify or discontinue any promotion at any time without prior notice.
Please review all promotional details carefully before completing your purchase.
Vape cartridge issues can arise for various reasons, and troubleshooting them can help you enjoy a smoother vaping experience.
From around the internet, here are the most common problems that vapers experience as well as potential solutions that will hopefully make your day better:
1. Drawing Oil Instead of Vapor (Oil is cold):
• Issue: The oil is thick and flows like cold honey.
• Solution: Try the hot water fix: put your vape cart in a Ziplock bag. Ensure to squeeze out as much air as possible. Soak the Ziplock bag in a cup of the hottest tap water for about 15 minutes to warm the oil so it’s fluid. Then take it out and shake the cartridge vigorously for 30 seconds.
2. Clogged or Blocked Cartridge:
• Issue: Vapor flow is restricted or non-existent.
• Solution: Check for any clogs or blockages in the airflow channels. Clean the mouthpiece and airflow holes with a cotton swab or a small brush. If the issue persists, it may be that your oil is cold and thick.
3. Burnt Taste:
• Issue: The vapor has a burnt or unpleasant taste.
• Solution: Your vaporizer pen’s temperature is too high or your oil is too cold (or both!). Please prime your oil first and set the pen to the lowest temperature. If your pen doesn’t have another temperature, please use another vaporizer pen that has variable temperature settings.
4. Leaking Cartridge:
• Issue: Vape oil is leaking from the cartridge.
• Solution: Sometimes the manufacturer overfills the cartridge causing some to leak from the hardware. Clean the cartridge and ensure it is properly assembled and tightened. If the problem persists, check for any cracks or damage to the cartridge.
5. Battery Connection Issues:
• Issue: The cartridge is not making proper contact with the battery.
• Solution: Ensure both the cartridge and battery are clean and free from debris. Check the connection pins for any dirt or residue, and clean them with a cotton swab. The ring inside the connector is probably too recessed so that it does not connect with your battery correctly. Using one of those tiny screwdrivers (for fixing glasses) or paperclip, see if you can pry the metal ring out and try your battery again. Here’s a video to demonstrate how it’s done:
6. Cartridge Not Firing:
• Issue: The battery is not activating the cartridge.
• Solution: Check if the battery is turned on and charged. If using a button-operated battery, make sure you press the button while inhaling. If the problem persists, inspect the battery and cartridge connections for any damage.
7. Tip Falling Off:
• Issue: The mouth tip is loose and falling off.
• Solution: Clean the tip and hardware. Apply glue and bond the tip back on. Allow glue to dry and clean mouth piece before vaping.
The above solves 95% of the cartridge issues. Be sure to video you vaping after you try these fixes. Just in case they don’t work, you can send the video/photos to us so we can see and help you find a resolution.
