Refund Policies
To allow us to address any issues efficiently, we ask that you film the entire unboxing of your package — from the moment the outer packaging is opened to the clear display of all contents. Be sure to show item names, sizes, and flavours so we can confirm any discrepancies. Although we take great care to pack orders accurately, occasional errors may still happen. Please note that we are unable to investigate or resolve any claims without this unboxing footage.
Broken, Faulty, or Wrong Item Received
If you receive a product that is damaged, defective, or incorrect, please contact us within seven days of delivery and include a video clearly demonstrating the issue. The video must also show your order number (for example, on a handwritten note placed beside the item). Do not continue using the product, as we may require it to be returned for inspection. We cannot offer credit or replacements for items that were taken apart or damaged through tampering. Depending on the situation, we may offer store credit, reward points, or a replacement shipment — our goal is to make things right.
For items that arrive with a broken seal or are non-functional upon delivery (commonly referred to as “dead on arrival” or DOA), you must notify us within 48 hours of receiving your package. Please be sure to document the issue with a video for our team to review.
Change of Mind
If you received the correct item as ordered but have simply changed your mind, we’re sorry — we do not accept returns on unwanted products. All sales are final once the correct item has been delivered.
Item Not Received
If any item is missing from your order, you must submit a full unboxing video within 48 hours of receiving your package. The video must capture the entire process — from opening the outer packaging to removing and reviewing each item — clearly showing what was received. This footage serves as proof the product was not included. Without it, we are unable to offer a resolution.
While we do our best to ensure accuracy when packing orders, occasional errors can occur. If something is missing, we’ll either send a replacement (if the item is still in stock) or issue store credit for the value of the missing item.
If you received an incorrect product (i.e., you ordered one item but received another), please take a video or photo showing the product along with your order number — a handwritten note next to the item works well. Contact us within seven days of delivery, and we’ll review the issue. Depending on availability and the situation, we’ll offer store credit, reward points, or a reshipment. Our goal is to make things right.
Product Not to Individual Taste
We do not offer refunds or store credit for concerns related to subjective factors such as taste, color, aroma, or potency, as these vary from person to person based on individual preferences and tolerance. Unless a product is confirmed to be defective, all sales are considered final.
Health Benefit Expectations
We do not provide medical advice or make any claims regarding the effectiveness of our products. Individual results may vary based on personal tolerance and other factors. Our products are not intended to diagnose, treat, cure, or prevent any medical conditions. The information on our website is for general knowledge only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. It may not include all possible uses, directions, precautions, or potential effects. Unless a product is found to be defective, all sales are final.
Order Not Received
Resolution depends on your tracking status and the shipping method used (signature required vs. no signature).
No Tracking Update / Marked Undeliverable:
If the carrier confirms that your package is undeliverable, we will either reship your order (if the items are in stock) or issue a refund in the form of store credit.
Marked as Delivered but Not Received:
Signature-Required Deliveries:
If your tracking shows “Delivered” but there is no accompanying signature, we will offer a reshipment or store credit refund if inventory permits. However, if a signature is present, we treat it as valid proof of delivery — regardless of whether the package was personally received. In such cases, no refund or reshipment will be provided.
No-Signature Deliveries:
For packages that do not require a signature, a “Delivered” status on your tracking information is considered proof of receipt. No refunds or replacements will be issued for these cases.
Promo & Sale Disclaimer
All sales, discounts, and promotional offers are available for a limited time and only while supplies last. Promotional pricing is valid only during the advertised period and cannot be applied retroactively to past purchases or extended beyond the sale window.
Discount codes must be entered at checkout and cannot be added after an order is placed. Unless otherwise stated, promotional offers cannot be combined with other discounts, coupons, or loyalty rewards.
We reserve the right to modify or cancel any promotion at any time without prior notice. All promotional items are final sale and are not eligible for return, refund, or exchange unless the product is defective.
All promotional offers apply only to items currently in stock; rain checks will not be issued. Discounts cannot be applied to past purchases or to future orders placed after the promotion has ended.
Promotional offers hold no cash value. If a portion of a qualifying purchase is refunded, the promotional discount will be voided or deducted proportionally. Additional restrictions, such as per-customer limits, may also apply.
We reserve the right to modify or discontinue any promotion at any time without prior notice.
Please review all promotional details carefully before completing your purchase.