Find the answers to our most commonly asked questions here:
Mighty Puff is a members-only club, so you’ll need to complete the registration process to join.
We accept Interac E-Transfer as our sole method of payment. Please use the following details when sending your transfer:
Payee Name: XXXXXXXXXXXXXX
Email Address: mtvpayment@gmail.com
Security Question: Your order number
Answer: XXXXX
Memo: Leave blank
You can locate your order number in your confirmation email or by visiting My Account > Orders on our website.
You can request changes to your order as long as the order status is marked “ON HOLD.” If your order status is “COMPLETED,” it may be too late to make any adjustments.
Please note that all changes must be made manually by our staff. To request a change, contact us through one of the following methods:
Live Chat: Click the blue chatbox at the bottom-right corner of our website. This is the fastest way to reach us during business hours.
Email: Reach out to us at mightypuffvapes@gmail.com — this is the quickest option on weekends and holidays.
We’ll do our best to accommodate your request if timing allows.
To join, click HERE, complete the quick registration form, and provide an image of your Canadian government-issued photo ID verifying that you’re 19 or older and reside in Canada
Order fulfillment depends on your chosen shipping method and the timing of your payment. We strive to meet our service standards; however, delays may occur due to factors beyond our control, such as extreme weather, power outages, transportation disruptions, natural disasters, or public health emergencies.
Service Standards
Canada Post:
E-transfer received before 10:00 AM Pacific Time on a business day – ships the same day
E-transfer received after 10:00 AM Pacific Time – ships the next business day
E-transfer received on a weekend or holiday – ships the next business day
Purolator:
E-transfer received before 12:00 PM Pacific Time on a business day – ships the same day
E-transfer received after 12:00 PM Pacific Time – ships the next business day
E-transfer received on a weekend or holiday – ships the next business day
There are two reasons we ask for ID:
To confirm you are 19 or older. Canadian law requires us to verify your age before selling cannabis or cannabis products.
To verify your Canadian address. We are only able to ship within Canada.
Submitting a foreign ID is acceptable as long as you have a Canadian shipping address. Just be sure to mention your Canadian address in the field that asks how you heard about us.
At Mighty Puff, customer privacy is our top priority. We will never share your personal information with law enforcement, other companies, or any third party under any circumstances.
The approval process can take up to 24 hours, particularly for submissions made over the weekend due to limited staffing. During regular business hours, approvals are typically processed much faster — often within a few hours. Once your registration is approved, you’ll receive a welcome email from us.
Yes we do! For your first order of $100 or more receive one free cart!
Browse our shop and add your desired products to the cart.
When you’re ready to check out, click the shopping cart icon at the top left of the page.
At the top of the checkout page, apply any coupon codes or redeem your reward points.
Enter your shipping address and include any relevant notes.
Review your order, then click PLACE ORDER to complete your purchase.
After placing your order, you have 48 hours to send your Interac E-transfer. If payment is not received within that time, our system will send you a reminder email and grant an additional 24-hour grace period.
If payment is still not received after the full 72 hours, your order will be automatically cancelled and the items will be returned to inventory.
Common mistakes (e.g. shipping address, shipping requests, phone number, etc) have to be manually corrected by our staff ASAP, ideally when your order status is still ON HOLD. If it’s COMPLETED, it may be too late.
Unfortunately any changes to your order has to be done manually by our staff. Please contact us via:
1) Live Chat (blue chatbox on the bottom right of our page) to speak with our Customer Service agents (quickest service during the business day)
2) Email us at mightypuffvapes@gmail.com
Order cancellations must be handled manually by our team. To request a cancellation, please contact us through one of the following methods:
Live Chat: Use the blue chatbox in the bottom-right corner of our website to connect with a Customer Service agent. This is the fastest option during business hours.
Email: Send your request to mightypuffvapes@gmail.com — this is the quickest way to reach us on weekends and holidays.
We’ll do our best to process your cancellation promptly.
Shipping cost is based on your location. See the shipping calculator at Checkout.
Free shipping on orders $200 and over
Note: Free Purolator shipping does not apply to PO Boxes, community mailboxes, or FlexDelivery addresses
Order total is calculated after discounts but before the shipping fee is applied.
Canada Post:
Estimated delivery is 3–10 business days.
General guidelines:
Local (within BC): 1–2 business days
Major urban centres: 1–5 business days
Rural or remote areas: 3–10 business days
Purolator:
Estimated delivery is 1–3 business days.
Please note: Purolator does not deliver to PO Boxes, community mailboxes, or FlexDelivery addresses.
Delivery times are estimates and may vary due to weather, holidays, or carrier delays. A tracking number will be provided once your order ships.
Yes — we offer free shipping on all orders over $200 (after discounts, before shipping). These orders ship via Purolator, unless your address is a PO Box, community mailbox, or FlexDelivery location, in which case Purolator is not available.
Orders under $200 are subject to standard shipping rates. You’ll see all available options and costs at checkout.
Canada Post – Signature Required (default option)
Canada Post – No Signature (must be requested)
Purolator – Signature Required ($29 fee)
Purolator – No Signature (must be requested, $29 fee)
Purolator – Hold for Pick-Up (HFPU) (must be requested, $29 fee)
Free shipping on orders over $200 (after discounts, points or codes appliled)
By default, parcels require a signature on delivery. If no one is home, the carrier will attempt delivery again. If that fails, you’ll need to pick it up at the nearest depot.
You may request “No Signature” shipping at checkout. However, if tracking shows “Delivered,” we consider that proof of delivery — even if you didn’t personally receive the package. No refunds will be issued for missing packages under this option.
For added security, especially in areas with parcel theft, consider:
Canada Post – Flex Address: Have your package sent to your nearest post office.
Purolator – Hold for Pick-Up (HFPU): Collect from your nearest Purolator depot.
Signature is required by default.
If your building has a concierge, they can sign for your package.
If there is no concierge, please provide your buzzer code so the carrier can access your unit.
Missed deliveries may result in the package being held at a depot for pick-up.
You may also request HFPU at the nearest shipping location.
These locations are serviced only by Canada Post.
Your order will be shipped via Canada Post by default.
No — we do not offer curbside pickup. Mighty Puff is strictly an online mail-order service.
We do not offer same-day delivery.
However, in the best-case scenario, you may receive your order next day if you select Purolator and your order and payment are received before 12:00 PM Pacific Time on a business day. We’ll ship it out the same day, giving you the fastest possible delivery timeline.
Yes — we do offer same-day shipping on weekdays, provided your payment is received before the carrier cut-off time.
Cut-Off Times for Same-Day Shipping:
Canada Post: Payment must be received before 10:00 AM PST (Monday to Friday)
Estimated delivery: 3–10 business days
General guidelines:
Local (within BC): 1–2 business days
Major centres: 1–5 business days
Rural areas: 3–10 business days
Purolator: Payment must be received before 12:00 PM PST (Monday to Friday)
Estimated delivery: 1–3 business days
Orders placed and paid after the cut-off times, or during weekends and national holidays, will be shipped the next business day. Please note: Fulfillment may be delayed if your order is changed or encounters any issues.
Canada Post:
Delivery typically takes 3–10 business days, depending on your location.
General guidelines:
Local (within BC): 1–2 business days
Major cities: 1–5 business days
Rural or remote areas: 3–10 business days
Purolator:
Faster shipping option with delivery in 1–3 business days.
Please note: Purolator does not deliver to PO Boxes, community mailboxes, or FlexDelivery addresses.
Absolutely. Once your order is packed, we’ll email you a tracking number. If you haven’t received it, be sure to check your spam or junk folder. Still can’t find it? Reach out to us via Live Chat or email at mightypuffvapes@gmail.com
Please note: since shipments are dropped off toward the end of the day, tracking updates may not appear until around 8 PM EST / 5 PM PST. If there’s no activity after that time, feel free to contact Customer Service for assistance.
When your order is packed and the shipping label is created, you’ll automatically receive a shipping confirmation email with your tracking number. If the tracking link shows no updates, it simply means the package hasn’t been handed off to the courier yet. Please check again after 5 PM PST, as tracking typically updates once the shipment is scanned later in the day.
This is most likely due to human error — either by the courier or from an incorrect shipping address. Sometimes postal workers accidentally enter the wrong postal code, causing the package to be sent to the wrong city. This can delay delivery by 1–2 business days while the mistake is identified and the parcel is redirected to the correct location.
Delivery delays can happen for a variety of reasons — including missed flight connections, holidays, seasonal volume spikes, severe weather, transportation closures, labour disruptions, or public health events. If your parcel is still in transit beyond the estimated timeframe, please reach out to Customer Support for assistance.
Estimated Delivery Times:
Canada Post: 3–10 business days
Local (within BC): 1–2 business days
Major cities: 1–5 business days
Rural areas: 3–10 business days
Purolator: 1–3 business days
If your parcel appears delayed, we’ll open a trace with the courier to locate it. In most cases, the package is recovered and successfully delivered. If the parcel is confirmed lost or undeliverable, we’ll either reship your order (if available) or issue store credit as a refund.
Resolution depends on the shipping method and what’s shown in your tracking information.
Tracking Says “Delivered” but You Didn’t Receive It
Signature-Required Shipments:
If your tracking shows a signature, we treat that as confirmation of delivery — even if you didn’t personally receive the package. We recommend checking with neighbors or others in your household, as misdeliveries are often recovered this way.
No refunds will be issued for missing parcels in this case.
However, if your package was marked delivered without a signature when one was required, please contact us — we can investigate and may offer a reshipment (if stock allows) or store credit.
No-Signature Shipments:
Packages shipped without a signature may occasionally be marked “Delivered” by the courier before actual drop-off. These often arrive within 1–2 days. Again, check with neighbors in case of misdelivery.
We treat a “Delivered” tracking status as final, and do not offer refunds or replacements for packages marked as delivered.
If your package arrives damaged — for example, dead on arrival (DOA) or with a broken seal — please record a video of the parcel and full unboxing to show the condition of the contents. Submit the video to us within 48 hours of receiving your delivery so we can review the issue.
Depending on the situation, we may offer store credit, reward points, or a reshipment. We’re here to make it right.
Absolutely! We ensure all orders are packaged discreetly — double-sealed, smell-proof, and shipped in plain packaging with no company name or details about the contents visible anywhere on the outside.
If you receive a product that is damaged, defective, or incorrect, please document the issue within seven days of delivery. This can be a video showing the issue in action, or a clear photo if the defect is visible. Be sure to include your order number in the image or video (e.g., a handwritten note next to the item).
Please do not continue using the product, as we may ask you to return it for review.
We cannot offer a refund or exchange for items that have been tampered with or damaged by the customer.
If a product arrives dead on arrival (DOA) or with a broken seal, you must notify us within 48 hours of receiving your parcel. Again, please provide clear documentation (video or photo) so we can assess the issue.
Depending on the situation, resolutions may include store credit, reward points, or reshipment. Our goal is to make things right.
To help protect your purchase and speed up the resolution process, we strongly recommend recording a video of the full unboxing every time you receive a package — just in case something is missing or incorrect. While we do our best to avoid packing errors, they can occasionally happen.
If a product is missing, you must submit a complete unboxing video — showing the entire process from opening the outer packaging to clearly checking each item inside — within 48 hours of delivery.
Photos are not accepted as proof.
Without this unboxing video, we’re unable to offer any resolution.
If you received the wrong product — meaning what you received does not match what you ordered — please document the issue with a photo or video, making sure to include your order number (e.g., written on a note placed next to the item). Contact us within seven days of delivery so we can review and resolve the issue. Resolutions may include store credit, reward points, or a reshipment. We’re committed to making it right.
If you received the correct item (you ordered it and we sent exactly that), but it’s not what you expected or you’ve simply changed your mind — we’re unable to accept returns or issue refunds/exchanges. This is due to:
Product quality being compromised once handled or opened
The high risk associated with returning cannabis products, especially if not properly vacuum-sealed, which can lead to parcel seizure
Subjective Experience (Taste, Smell, Potency):
We do not offer refunds for dissatisfaction based on personal preference, such as taste, color, smell, or perceived strength. These qualities vary from person to person. Unless a product is proven to be defective, all sales are final.
We do not provide medical advice or guarantee the effectiveness of our products. Individual experiences may vary greatly depending on personal tolerance levels and other factors. Our products are not intended to diagnose, treat, cure, or prevent any medical conditions.
Information provided on our website is for general reference only and should not be considered a substitute for professional medical advice or treatment. It may not include all potential uses, precautions, or effects.
Unless a product is confirmed to be defective, all sales are final.
Your parcel may be experiencing delays due to a range of factors, such as flight disruptions, holidays, seasonal surges, severe weather, transportation closures, labour issues, or public health events. If your tracking information hasn’t updated and your package is past the expected delivery window, please reach out to Customer Support for assistance.
Estimated Delivery Times:
Canada Post: 3–10 business days
Local (from BC): 1–2 business days
Major cities: 1–5 business days
Rural areas: 3–10 business days
Purolator: 1–3 business days
In cases like this, we will open a trace with the courier to locate your package. Most of the time, the parcel is recovered and successfully delivered. If the courier confirms the package is undeliverable or lost, we’ll either reship your order (if stock is available) or issue store credit.
Resolution depends on your tracking details and the type of shipping used (signature required or not).
Marked as Delivered – Not Received
Signature-Required Shipments
A recorded signature on the tracking information is considered valid proof of delivery, even if the parcel wasn’t received directly by you. We recommend checking with nearby neighbors or household members, as parcels are often mistakenly accepted or delivered nearby. Many customers have successfully recovered their packages this way.
No refunds will be issued for missing packages with a recorded signature.
If a package was marked as delivered without a signature when one was required, we’ll investigate and may offer a reshipment or store credit if warranted.
No-Signature Shipments
In some cases, couriers mark packages as “Delivered” before the actual delivery occurs. These packages often arrive within 1–2 business days. Again, please check with neighbors or building staff in case of misdelivery.
A “Delivered” status is considered confirmation of receipt. We do not offer refunds for missing packages marked as delivered without a required signature.
To safeguard your purchase and ensure a faster resolution, we strongly encourage recording a full unboxing video each time you receive a package — in case any items are missing or incorrect. While we work hard to avoid fulfillment errors, they can occasionally occur.
If a product is missing, you must submit a complete unboxing video within 48 hours of delivery, clearly showing the moment the package is opened and each item removed. Photos are not accepted as valid proof.
Without this video, we are unable to offer any resolution.
Unfortunately, no. Receiving a refund for part of your purchase means forfeiting the associated sale discount or an amount equal to the offer.
All promotional offers apply only to items currently in stock; rain checks are not available. Discounts cannot be applied to past purchases or future orders placed after the promotion has ended. Promotions hold no cash value. If any part of a qualifying purchase is refunded, the promotional discount will be voided or adjusted accordingly. Additional restrictions, such as per-customer limits, may also apply.
We reserve the right to change or cancel any promotion at any time without prior notice.
Unless otherwise stated, yes — you can assume the offer may be combined with any ongoing sale, promotion, discount, coupon, code, or points redemption.
All promotions are limited to available inventory — we do not offer rain checks.
Unfortunately no. The offer is on valid during the time specified, until supplies last. It cannot be retroactively applied on prior purchases or future purchases.
Unfortunately not. Any refunded portion of your purchase results in the forfeiture of the associated sale discount or an equivalent value of the promotion.
All member data is stored on SSL 256-bit encrypted servers. Mighty Puff will NEVER share your personal information with any third party. We utilize the most up-to-date technology available to safeguard your privacy. If you have any questions or concerns about your personal information, feel free to contact us:
mightypuffvapes@gmail.com
Didn’t find the answer you were looking for? Email us at mightypuffvapes@gmail.com.
Cannabis vape products are intended for use only by individuals 19 years of age or older and are not for sale to minors. Mighty Puff does not provide medical advice or make any claims regarding the effectiveness of its products. These products are not intended to diagnose, treat, cure, or prevent any medical condition. Information provided on this site is for general reference only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a healthcare provider before using cannabis or any dietary supplement.
All trademarks and copyrights referenced belong to their respective owners and are not affiliated with Mighty Puff. By using this site, you agree to comply with all Terms & Conditions outlined herein.
